Privacy Policy & Cookie Notice

This policy explains how Comestic Cleaning Limited ("we", "us", "our") collects and uses your personal information when you use our website or contact us. We are the data controller responsible for your information.

Contact:comesticcleaning@outlook.com · 07538 231802 · Canvey Island, Essex, United Kingdom

Comestic Cleaning Limited is registered in England & Wales, company number 15534325. Registered office: Turnpike House, 1208/1210 London Road, Leigh-On-Sea, Essex, England, SS9 2UA.

What we collect

• When you contact us (WhatsApp, phone or email): your name, phone number, email address, and anything you choose to tell us about the work you need.
• When you message us on WhatsApp: the contact details and messages you send (handled within WhatsApp, provided by Meta).
• Automatically: basic, anonymous website usage statistics via our analytics (see the Cookie Notice below) and standard server logs kept for security and to keep the site running.

How and why we use it

We use your information to:

• respond to your enquiry, provide a quote, and arrange and carry out our services;
• keep records of the work we've quoted or done;
• keep our website secure and working properly.

Lawful bases (UK GDPR): we rely on taking steps at your request before entering a contract and our legitimate interests (responding to enquiries and running our business) to handle enquiry information. Where analytics or similar are not strictly necessary, we rely on the fact that they are anonymous and cookieless.

Who we share it with

We don't sell your information. We share it only with the service providers that help us run the site:

• Cloudflare - hosts the website and provides cookieless analytics.
• Meta / WhatsApp - if you choose to contact us that way.

These providers act on our behalf and may process data on servers outside the UK; where they do, appropriate safeguards (such as standard contractual clauses) apply.

How long we keep it

We keep enquiry and customer information only as long as needed to respond, provide our services and meet our records/tax obligations, normally up to 24 months after our last contact, unless you become a customer, in which case we keep records as required by law.

Your rights

Under UK GDPR you can ask us to access, correct, delete or restrict use of your information, or object to it. To do so, email comesticcleaning@outlook.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time; the latest version will always be on this page.

Cookie Notice

We keep cookies to a minimum.

• Strictly necessary cookies only - we use only the essential cookies needed for the website to load and function securely. These don't track you and don't require consent.
• Cookieless analytics - we use privacy-friendly, aggregated website analytics thatdo not use cookies and don't identify you or track you across other websites.
• No advertising or tracking cookies - we don't use Google Analytics, advertising pixels, or third-party tracking.

Because we don't use non-essential cookies, there's no cookie consent banner. If we ever add analytics or advertising that uses cookies, we'll ask for your consent first.